Payment policy
1.1 The amount of the Client's account balance is the amount of the Company's financial obligations to the client at a specific time.
1.2 The Company's financial obligations to the Client arise from the moment the account appears on the deposit of funds to the account and end at the moment the Client withdraws funds in full from the account. < br> 1.3 The Client has the right to demand from the Company the fulfillment of obligations in an amount not exceeding the value of the account balance.
1.4 The official methods of depositing / withdrawing funds are the Company's wallets / accounts in those payment systems indicated on the Company's website. The Client assumes all risks associated with the use of payment systems, since payment systems are not partners of the Company. The Company is not responsible for the delay and / or non-receipt of funds on the balance of the Client's account due to the fault of the payment system. In the event of any claims from the Client regarding the correct operation of payment systems, the Client should contact the support service of such a payment system. The Client is obliged to notify about cases of such requests.
1.5 The Company is not responsible for the actions of third parties who carry out intermediary activities in the Clients' operations for depositing / withdrawing funds. When the Client conducts deposit operations, the financial responsibility of the Company begins from the moment the Client's funds are received into the bank account of the Company and / or to the account of the Company in the payment systems specified on the Company's website. In case of revealing signs of fraud in the implementation of financial transactions after funds are credited to the balance of the Client's account, the Company reserves the right to cancel this transaction and freeze the client's account. When Clients carry out operations to withdraw funds, the financial responsibility of the Company ends at the time of debiting funds from the Company's bank account and / or from the Company's account in the payment systems specified on the Company's website.
1.6 In case of technical errors on the part of the Company when making financial transactions , The Company reserves the right to cancel such transactions and their results, as well as the results of the services provided by the Company.
1.7 The Client is obliged to register only 1 (one) account with the Company. If multiple accounts are identified, belonging to one Client, all such accounts will be blocked, and the funds contained on them will not be subject to withdrawal.
2. Registration of a client and his data
2.1 The procedure for registering a client consists of 2 stages:
- the procedure for registering the Client on the Company's website;
- the procedure for verifying the identity and data specified during registration.
The procedure for registering the Client is mandatory for the Client of the Company. To complete the procedure for registering a Client on the Company's website, you must perform the following actions:
- enter personal and contact information;
- accept the terms of this Agreement and its annexes.
2. 2 The procedure for verifying the identity and data is carried out by the Company to confirm the correctness and completeness of the data specified by the Client during registration. To carry out this procedure, the Company is obliged to require, and the Client is obliged to provide:
- a scan or digital photograph of a General Civil, Foreign Passport or other document proving the Client's identity in a readable form. For citizens of the Russian Federation - spread of the page (s) with a photograph and personal data. For citizens of Ukraine - page (s) with a photo and personal data in Russian and Ukrainian (if available).
- For citizens of other countries - page (s) of a passport with a photo and personal data or other document (for example, ID Card ) containing a photo and personal data.
Additionally, the Company has the right to demand current utility bills, an agreement with a bank on opening a personal account, scans of bank cards, as well as any other documents if the above documents do not fully identify the Client and / or the personal data specified by him.
2.3 The procedure for verifying the identity and data must be carried out within 10 (ten) business days from the date the Company submits a request to verify the identity of the Client. In some cases, it is allowed to increase this period up to 30 (thirty) working days at the discretion of the Company.
3. Deposit procedures
In order to deposit funds into the account, the Client must submit an application for depositing funds from his personal account. To do this, the Client must choose one of the payment systems, indicated on the Company's website and follow the appropriate link indicating all the necessary data.
The following currencies are available for replenishing the account: USD
The processing time for a deposit request depends on the selected payment system and cannot be settled by the Company. If there is a technical feasibility, input transactions using electronic payment systems can take place instantly. When using a bank transfer, the terms can be from 3 to 45 working days, depending on the bank used by the Client and correspondent banks.
Any transactions made by the Client must be carried out through a specific transaction source owned exclusively by the Client, who pays with his by own means. Withdrawal, return, compensation and other payments made from the Client's account can only be made using the same account (bank or payment card) that was used to deposit funds. Withdrawals from the Account can only be made in the currency in which the respective deposit was made.
4. Taxes
The company is not a tax agent and does not provide data on the operations of its clients to third parties. Such information can be provided only if there is an official request from the competent state authorities.
5. Refund Policy
5.1 The Client has the right at any time to withdraw part or all of the funds from his Account by sending the Company a request for withdrawal of funds, which contains the Client's order to withdraw money from the Client's Account and meets the following conditions:
- The Company performs withdrawals from the Client's trading account only within the limits of the Client's account balance during the execution of the order. If the amount of the Client's withdrawal (including commissions and other payment costs in accordance with these Regulations) exceeds the balance on the Client's Account, the Company may reject the withdrawal after clarification .;
- the Client's order to withdraw funds from the Client's Account must comply with the requirements and restrictions, established by current legislation and other provisions in force in the countries in whose jurisdiction such a transfer is made;
- funds from the Client's Account must be withdrawn to the same payment system and the same wallet ID, which was previously used by the Client to transfer funds to the Account. The Company can limit the withdrawal to the client's payment system within the amount of the deposit received to the Client's account from this payment system. The Company may, at its discretion, make exceptions to this rule and withdraw the Client's funds to other payment systems, while the Company may at any time request payment information from the Client on other payment systems, and the Client must provide the Company with such payment information .;
5.2 A request for withdrawal of funds is carried out by transferring money to the external account of the Client by an Agent authorized by the Company.
5.3 The Client generates a request for withdrawal of funds in the currency of the deposit. If the deposit currency differs from the transfer currency, The Company converts the withdrawal amount into the currency of the transfer at the exchange rate established by the Company at the time of withdrawal of funds from the Client's Account.
5.4 The currency in which the Company makes transfers to the Client's External Account, depending on the currency of the Client's Account and the withdrawal method, may be displayed in Client's personal account.
5.5 Conversion, commissions and other costs associated with each withdrawal method are set by the Company and can be changed at any time at the Company's sole discretion. The exchange rate may differ from the exchange rate set by the authorities of the particular country and the current market exchange rate for the respective currencies. In the cases established by the Payment Service Providers, funds can be withdrawn from the Client's account in the currency, other than the currency of the Client's External Account.
5.6 The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These restrictions will be posted in the Client's Personal Account.
5.7 A withdrawal request is considered accepted by the Company if it is created in the Client's Personal Account and is indicated in the "History of Balance Transactions" section as well as in the Company's system to record client requests. A withdrawal request created in any way other than the one specified in this clause will not be accepted and executed by the Company.
5.8 The money will be withdrawn from the Client's account within 5 (five) business days.
5.9 If the funds sent by the Company to according to the withdrawal request, 1 The client can send a request for withdrawal of funds by bank transfer at any time if the Company provides this method at the time of the transfer of funds.
6.1.2 The client can apply for withdrawal of funds only to a bank account opened in his name. The Company does not accept and does not carry out transfers of funds to bank accounts of third parties.
6.1.3 The Company must send funds to the Client's bank account in accordance with the information specified in the request for withdrawal of funds, if the conditions of section 7.1.2. of these Rules are observed.
The client understands and agrees that the Company is not responsible for the time it takes to complete a bank transfer.
6.2 Wire transfer.
6.2. 3 The Company may, at its discretion, offer the Client other ways to withdraw funds from the Client's account. This information is published in the Personal Account.